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Elder Rights and Security Services

     Local Long-Term Care Ombudsman Program     


Receives, investigates and works to resolve complaints made by or on behalf of older persons in long-term care facilities or receiving long-term care services in the community.  Serves as resource for information regarding institutional and community-based long-term care services.  Complaints may be reported anonymously.

 

Fees: No charge.

 

Eligibility:  Unrestricted to persons receiving long-term care services.

 

Intake Procedure:  Walk-ins and telephone referrals accepted.  Anonymity protected.

 

Service Area:  Lee, Scott and Wise Counties, and The City of Norton.

 

Phone(s):  (276) 523-4202, 1-800-252-6362

E-Mail:  Angela Peters