Transit

Introducing MetGo!

Free transportation around the Town of Wise and the City of Norton.

MetGo! is the first-ever rideshare service in the Wise-Norton community. Think of us like a minibus that comes when you want, where you want. Give us your pickup and drop-off addresses, and we’ll provide a few ride options. Choose the one that works best for you, and we’ll send a driver your way.

Service hours: Monday-Friday 7 a.m.-5 p.m.
Price: Free!

Download the MetGo! app to get started:

How to book a ride:

1. Create an account.

Download the MetGo! mobile app from the App Store or Google Play and follow the simple sign-up steps. 

2. Book a ride.

Enter your pickup and drop-off addresses and choose the ride option that works for you.

3. Meet your driver.

Check the app to find out exactly where to meet the vehicle, which may be a short walk from the address you provided.

Questions? 

Call 276-523-7433.

FAQS 

Can I book rides without a smartphone?

Yes, simply call 276-523-7433 and someone will assist you over the phone.

Can I bring someone along with me?

You can bring up to 2 additional passengers. 

Why am I being asked to walk to my pickup spot?

The METGo! technology pairs riders heading in the same direction, meaning passengers might be getting picked up and dropped off throughout your ride. To keep things moving as quickly and efficiently as possible, we may ask you to meet us at a nearby corner instead of right outside the address you entered. That way, the driver doesn’t have to make any detours that could slow things down. 

How do I know where to meet my driver?

After you book a ride, the app will display your pickup spot. We’ll either give you the address or business name at your pickup spot to help you find it. Either way, there will always be a dotted line to show you how to get there!

What happens if I cancel my ride?

If you cancel a ride, there’s no charge. However, please remember that MetGo! is a community service and cancelling rides can impact other riders. 

What do I do if my driver left without me?

Re-book directly in your app, then call 276-523-7433 to explain what happened. You won’t be charged for this ride.

What do the vehicles look like?

All vehicles are branded with MetGo!’s logo and colors, so they should be easy to spot.

Are vehicles wheelchair accessible?

Yes! Please let us know you need a wheelchair-accessible vehicle when you book your ride by tapping your profile picture or image at the top of the app menu and tapping the Wheelchair toggle to turn it on.

Can I change my destination once I’m on board?

Once you start a ride, the destination cannot be changed. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new destination.

Can I set a favorite location in the app?

Yes. Tap the Favorites tab in the app menu, then tap Set Home Address or Set Work Address and type in the address of your preferred location.

Can I leave feedback for my driver?

Feel free to fill out the feedback screen in the app after your ride.

How do I reset my password?

Open the app and select Get Started. In the password box, select Forgot Your Password? and follow the prompts.

I left something in the vehicle. How do I retrieve it?

Please email us at [email protected] with a description of the missing item.

COVID-19 Safety Measures

We are working hard to ensure that every trip you take is safe and worry free. 

• Face masks required. Everyone on board is required to wear a face mask or face covering. Passengers not wearing a face mask may be refused service. 
• Wellness checks. In-app wellness checks help make sure in advance that passengers and drivers are symptom-free and ready to ride. Please stay home if you have been diagnosed with COVID-19, are exhibiting symptoms, or have been in contact with someone who has recently tested positive.
• Limited vehicle capacity. Vehicle capacity is limited due to social distancing guidelines. Additionally, in vehicles with automatic doors, please wait for the driver to open and close the door to avoid touching the handles.
• Regular vehicle cleaning. Vehicles are professionally cleaned regularly. Drivers also frequently sanitize common surfaces and high-contact areas of vehicle interiors. Buses are also equipped with plastic partitions between drivers and riders.

Policies 

Zero Tolerance Policy

MetGo! has a strict Zero Tolerance policy. We do not tolerate the use of drugs or alcohol by drivers on the MetGo! service platform nor do we tolerate inappropriate behavior by drivers towards passengers. If you believe that your driver may be under the influence of drugs or alcohol, is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the MetGo! app or email us at [email protected] to report the issue.

Cigarette Policy

Smoking of any kind is prohibited, including e-cigarettes, vaporizers or smokeless cigarettes.

Eating/Drinking Policy

We know that you are on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink. Please also be mindful that smelly food can be distracting and unpleasant for your fellow passengers. Drinking alcohol and carrying open containers of alcohol in Mountain Empire Transit vehicles is not allowed.

Phone Call Policy

Please remember your fellow passengers might not be interested in your phone conversations. We ask that you limit phone calls to quick logistics and emergencies during shared rides.

Luggage/Strollers Policy

MetGo! vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or reasonably-sized bag. 

Pet Policy

Licensed service animals are welcome to ride in MetGo! vehicles without restrictions. Other dogs and cats must be in an airline-approved carrier to ride with MetGo! and be able to be carried on the rider’s lap or underneath the rider’s seat/seat in front.

Age policy

Riders must be 13 years of age or older. Children under the age of 13 can ride with MetGo! when accompanied by a parent or guardian. 

Mountain Empire Transit is a public transit system serving Lee, Scott and Wise counties and Norton. Buses operate Monday through Friday, 7 a.m.-5 p.m., covering a nearly 1,390-square-mile service area. We offer curb-to-curb service, meaning we have no fixed routes or designated bus stops. Trips are arranged on an individual basis.

Anyone can ride Mountain Empire Transit. We provide transportation to people of all ages in our service area. We can provide service to those with wheelchairs, canes and walkers.

Important Links

• Virginia Department of Rail and Public Transportation
• Federal Transit Administration

Other Area Transit Systems

• Mountain Lynx Transit
• City of Bristol, Virginia, Transit System
• Bluefield Area Transit
• Four County Transit

Compliance/Accessibility

• Title VI Notice (PDF)
• Title VI Complaint Form (PDF)
• Title VI Complaint Procedures (PDF)
• Title VI Plan (PDF)
• ADA Notice (PDF)
• ADA Complaint Form (PDF)
• ADA Complaint Procedures (PDF)

Current fares for boarding (subject to change)
Age 60 and older: 75 cents
Age 17 and younger: 75 cents
All others: $1.50

How to schedule a trip
Call 276-523-7433 or 1-888-877-6748 at least 24 hours and up to 30 days before you need a ride. Reservations are taken on a first-call basis. You will need to provide your name and location. First-time riders will need to provide additional details.